Privacy Policy

1. Introduction

TruckMates ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our fleet management platform and services.

By using TruckMates, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Company name and business information
• Your name, email address, and phone number
• Billing and payment information
• Account credentials (encrypted passwords)

2.2 Fleet Data

To provide our services, we collect and store:

• Vehicle information (make, model, VIN, registration)
• Driver information and profiles
• GPS location data and tracking information
• Hours of Service (HOS) logs and ELD data
• Route information and delivery data
• Load and shipment information
• Financial and accounting data

2.3 Usage Data

We automatically collect information about how you use our platform:

• Log data and access times
• Device information and IP addresses
• Browser type and version
• Features used and pages visited

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our fleet management services
• To process transactions and manage your subscription
• To send you updates, notifications, and support communications
• To monitor and analyze usage patterns and trends
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and regulations
• To personalize your experience and provide relevant content

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our platform (cloud hosting, payment processing, email services)
• ELD Providers: When you integrate ELD devices, we share necessary data with your ELD service provider
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share information

5. Data Security

We implement industry-standard security measures to protect your data:

• End-to-end encryption for data in transit
• Encryption at rest for stored data
• Secure authentication and access controls
• Regular security audits and updates
• Secure cloud infrastructure with redundancy

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data (subject to legal requirements)
• Data Portability: Request a copy of your data in a portable format
• Opt-Out: Unsubscribe from marketing communications
• Account Settings: Manage your privacy preferences through your account settings

7. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

When you cancel your account, we will delete or anonymize your data in accordance with our data retention policies, except where retention is required by law.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.